Job Details

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ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.

Job Description

Job Title Executive – L2 THD
Career Level Entry Level
Job Type Full Time
Job Shift Full Time
Functional Area Others
Qualification Diploma
Under Graduate (UG)
No of Openings 15
Job Experience 1.1 to 3.0 years
Language Hindi
Tamil
Telugu
Salary Salary as per Industry Standards
Roles & Responsibilities

To provide customer satisfaction on every call 

To ensure closure of the ticket within the prescribed TAT 

To provide speedy resolution 

Willingness to work in rotational Off & rotational Shifts 

To resolves product or service problems by clarifying the customer's complaint 

To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation

Work Experience 

Minimum of 1 – 3 Years of work experience 

Experience in customer service or call center background is preferred 

Experience in handling technical calls will be preferred 

Strong communication skills 

Good interpersonal skills 

Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Company Details

Logo

ACT Fibernet

Chennai

Description

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.